 Just like a business will suffer losses when its customers are not happy, so will government officials feel a bigger burden when citizens’ needs are not being met. With smartphone apps available at their fingertips, people today are used to receiving quick, favorable and customized service. And customers today have more power in their hands than ever; if they are unsatisfied with the level of service they receive, they will let their frustrations be known – via multiple channels: in person, with phone calls, on social media platforms, through review sites or by submitting petitions.
They bottom line is: whether you're a business or a local government, the level of customer service you provide will shape your path forward. Let's shape it positively.
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